Ghana Water Corporation Limited (GWCL) has rejected allegations that it has increased the cost of the country’s water supply.
According to the water service provider, the water tariff is not increased unless it is approved by the Public Utilities Regulatory Authority (PURC).
“The tariffs used for billing to clients are only and can be approved and accepted by PURC.” If PURC does not increase tariffs, there is no way GWCL can increase consumer tariffs, “said Stanley Marty, Director of Public Relations at GWCL.
He made the comments during Friday’s release of the Super Morning Show, against the backdrop of complaints about a sharp increase in the cost of water since January 2021.
Consumers have accused the government and service of overstating the public’s bills to cover the cost of free water supplies provided as part of incentive packages to support citizens in the wake of the Covid-19 pandemic.
However, Marty says customers are billed according to their consumption which can only be determined by their meter readings.
“Since we use an electronic device to read our meters, the meter reader cannot bill the customer when he is not visiting the customer’s premises. There is no way the meter reader will sit in his office and bill to someone.
Despite this, he noted that human errors could occur, leading to changes in numbers.
Therefore, consumers who notice such changes have been required to report the nearest GWCL compensation office.